Terms and Conditions

1. Acceptance of Terms

By accessing and using Masix Foods' website and services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our services.

2. Use of Service

Masix Foods provides an online food ordering and delivery platform. You agree to use our services only for lawful purposes and in accordance with these terms.

• You must be at least 18 years old to place an order
• You are responsible for maintaining the confidentiality of your account
• You agree to provide accurate and complete information when placing orders
• You will not use our service for any fraudulent or illegal activities

3. Orders and Payment

When you place an order through our platform:

• All orders are subject to acceptance and availability
• Prices are subject to change without notice, but changes will not affect orders already placed
• Payment must be made in full at the time of ordering
• We reserve the right to refuse or cancel any order for any reason
• Minimum order amounts may apply depending on your location

4. Delivery

Our delivery service is subject to the following terms:

• Delivery times are estimates and not guaranteed
• Delivery fees vary based on location and order value
• You must be available to receive your order at the specified delivery address
• We are not responsible for delays caused by circumstances beyond our control
• Risk of loss passes to you upon delivery

5. Cancellations and Refunds

Our cancellation and refund policy:

• Orders can be cancelled within 5 minutes of placement for a full refund
• After preparation begins, cancellations may incur charges
• Refunds for quality issues will be assessed on a case-by-case basis
• Refunds will be processed within 5-7 business days
• Contact customer service immediately if you need to cancel or request a refund

6. Food Safety and Allergies

While we take food safety seriously and prepare all meals with care, we cannot guarantee that our products are free from allergens. If you have food allergies or dietary restrictions, please inform us in your order notes. We are not liable for allergic reactions or food-related illnesses.

7. Intellectual Property

All content on the Masix Foods website, including text, graphics, logos, images, and software, is the property of Masix Foods and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

Masix Foods shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services. Our total liability shall not exceed the amount paid for the order in question.

9. Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of Nigeria. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Nigeria.