Privacy Policy

1. Introduction

At Masix Foods, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

• Name and contact information (email, phone number)
• Delivery address
• Payment information (processed securely by third-party payment processors)
• Account credentials (username and password)

Order Information

• Order history and preferences
• Delivery instructions and special requests
• Reviews and ratings

Technical Information

• IP address and browser type
• Device information
• Cookies and usage data
• Location data (with your permission)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders and our services
• Improving our website, products, and services
• Personalizing your experience and providing recommendations
• Processing payments and preventing fraud
• Sending promotional materials (with your consent)
• Complying with legal obligations
• Analyzing usage patterns and trends

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, delivery partners, hosting providers)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our services and user experience
• Provide personalized content and recommendations

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured format

To exercise these rights, please contact us at hello@masixfoods.com.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.